One Stop Specialist

POSITION

(Replacement)

Specialist, One Stop

GENERAL DESCRIPTION

The One Stop Specialist serves as a primary information source, providing various support functions and front-counter services, assisting visitors, students, and staff with a variety of issues. The position possesses a broad knowledge base of the student services unit and particular processes, including those in Admissions, Registration, Financial Aid, and Testing Services. The Specialist is also responsible for answering calls in the Call Center and responding to emails and chat/text messages. Occasionally travels to regional locations to assist with One Stop Services. 

MINIMUM QUALIFICATIONS

Associate’s Degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Two years of related experience, preferably within an educational environment. Working experience in a busy, customer service-oriented position is desirable. Working experience with student enrollment or registration is desirable. Proven ability to work effectively with students of varying ages and diverse backgrounds. Outstanding communications skills. Strong interpersonal and organizational skills with the ability to develop effective working relationships with students, staff, and faculty. Ability to learn processes related to Admissions, Registration, Financial Aid, and Testing Services, and maintain broad-based knowledge about the College and the organizational structure. Ability to respond accurately to inquiries, resolving routine problems and questions in a timely manner. Computer literacy skills at an intermediate level with the demonstrated ability to utilize and apply Microsoft Office Outlook, Word, Excel, and PowerPoint, as well as specialized software programs and computer applications. Ability to learn and apply office practices, procedures, policies, and regulations that are essential to the position. Occasional local travel is required. Fluency in a second language is desirable. Weekend and evening work, and flexible hours/schedules may be required. The incumbent works at the One Stop front service counter and in the Call Center as scheduled by the supervisor. 

SALARY

Annual salary is $50,375 with benefits (N4).