Financial Aid Officer

The Financial Aid Officer is responsible for coordinating the daily activities of the Financial Aid Office. In addition, the Financial Aid Officer is responsible for verification, awarding federal, state and campus-based aid to students and disseminating financial aid information to the public.

This is a Support Staff Union position as stated in the Support Staff collective bargaining agreement Grade Level 14.

• Provides individualized financial aid and registration information to students, faculty and other members of the College community.
• Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team.
• Assume a share of the responsibility for answering telephones, mail, email, instant messages and other communications as assigned.
• Interacts with the EOF Office, Admissions Office, Accounting Office and other offices in awarding financial aid.
• Determines the types and amounts of financial aid to be awarded.
• Uses “professional judgment” to determine student eligibility, as required.
• Revises awards when required to prevent over-awarding.
• Assists in updating and establishing office procedures and systems.
• Assists in collecting data for the annual Fiscal Operations Report.
• Assist academic divisions, other College offices, and off-campus sites in resolving problems with student academic records.
• Assist at front counter registration, processing credit and noncredit registrations and answer telephones.
• Supervises and coordinates the activities of student and hourly workers as assigned.
• Serves on College or unit committees as assigned.
• Perform special projects and assignments as directed.
• Performs other related duties as assigned.

Education Required:

• Associate’s Degree, from an accredited institution required
• Bachelor’s degree preferred
• Equivalent experience may be used to replace education

• Knowledge of financial aid regulations
• Strong interpersonal skills
• Demonstrated ability to work effectively with students, faculty and other members of the college community
• Attention to detail.
• Ability to work independently.
• Ability to work as a member of a cross-functional team.
• Ability to interpret and comprehend statistical analyses.
• Ability to adapt to multiple work environments
• Ability and interest to grow and learn in the position.

INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

Employee Classification: Support Staff, Grade 14